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The first project Euskalduna Bilbao will be launching is our new corporate platform, incorporating ERP, BI, CRM and PM.
We will have an integrated management computer tool, in line with the organisation’s general change of culture and work model, providing support for the development of Euskalduna Bilbao’s services and activities and facilitating the implementation of a new project-based management model.
– Internal coordination between Departments
– Customer and supplier relations
– Sales and marketing of products and services
– Resource management
Euskalduna Bilbao wants information to flow faster. Making things even easier by installing new indoor and outdoor screens.
Refurbishing the building’s digital signage elements by installing information screens, inside and outside Euskalduna Bilbao.
Improving:
– The identification of the events being held in the different facilities.
– Access and how to get to these facilities.
The refurbishment process incorporates the definition of a business plan for the service of the new screens..
Developing new optional services such as advertising, mounting of exhibits, technological support for events and new technical services.
Three main lines of commercialization for products and services:
1. Commercialization of rooms as complete packs (0A-0E, 3A, 3B, 5A, 5B, 5H) Screens, projector, lectern, computer, basic microphone set up, conference table and basic conference staff.
2. Meeting Pack (1B-1C, 3C-3D, 5C-5G)
Screen, computer, furniture, coffee and water.
3. Integrated services for clients
Technical equipment and staff, furniture, stands, stationary, signage and digital accreditation.
Project management is the key to success. Euskalduna Bilbao will be implementing a new system based on PMI methodology.
Five pilot projects from the business lines undertaken by teams in fortnightly meetings using PMI methodology, reviewing operations and coordination.
Projects:
1. Large national and international congresses
2. Corporate events
3. Meetings & Events
4. Shows
Euskalduna Bilbao will be implementing another action to separate the digital environments of performances and meeting & events.
Differentiating the digital environments will facilitate the management as well as the commercialization of products and services in each area of activity, according to the typology and profile of clients, while enabling a better adaptation to their needs and the development of specific digital strategies.
The management and commercialization of the products and services in each area of activity, will be provided according to the typology and profile of the clients.
The management of the entrances into Euskalduna Bilbao will be improved with a new list of ticketing and ticket office services.
A formal information document will be drafted describing and explaining Euskalduna Bilbao’s ticketing and ticket office services, along with the quality commitments acquired in the provision of said services with regards to clients and users and their rights and obligations.
Euskalduna Bilbao wishes to be the best scenario for business by launching a new strategy and new B2B digital tools.
A new specific digital strategy for the Meeting & Events product, providing the visibility, dissemination and commercialization of the corresponding spaces and services, contributing to attracting new audiences and markets in the business field and strengthening Euskalduna Bilbao’s position as a benchmark congress centre.
Euskalduna Bilbao has a clear commitment to the environment. Implementing a “0 paper” online platform for employees in order to raise awareness.
The Employee online platform tool provides a more agile and accessible processing of main procedures, internal employee transactions and consultations, therefore minimizing the use of paper.
Enhance the efficiency of our processes by strengthening them with new technological mobility and teamworking tools.
Tools and devices for remote working, teamwork, mobility, access to information repositories, communication, etc. The implementation of the new corporate platform (with ERP, BI, CRM and PM), will be a key support tool for this work.
Euskalduna Bilbao believes in an environmentally friendly future. Developing new sustainable catering services.
Defining and implementing a new gastronomic line in our catering services adapted to the expectations of the different types of clients and following the existing trends in sustainable foods.
The new sustainable catering services enable different modalities of “packs” of food products to be arranged for Meetings & Events activities (Meeting Business Pack) and the subsequent digitization of the gastronomic offer to be commercialized.
