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PALACIO EUSKALDUNA-EUSKALDUNA JAUREGIA (hereinafter called EUSKALDUNA), in compliance with current legislation on the protection of personal data (EU Regulation 679/16 and other regulations for its implementation) and with the regulations in place on the information society and e-commerce (Act 34/2002 of 11 July), hereby informs you of these general terms and conditions of use, which apply to all operations carried out via the website

1. Legal data

PALACIO EUSKALDUNA-EUSKALDUNA JAUREGIA, S.A., with corporate address at Avenida Abandoibarra, 4, 48011 Bilbao and tax ID nº A48589360, entered in the Mercantile Register of Bilbao, as the owner of the domain, which is duly registered at the Mercantile Register of Bilbao, in compliance with the provisions of Act 34/2002 of 11 July.

Tel. nº: 944035000


2. Intellectual Property Right

The intellectual property rights to the website and its contents are held by EUSKALDUNA.

Any modification of this site is strictly prohibited. EUSKALDUNA assumes no liability for any unauthorised manipulation or modification of same. EUSKALDUNA grants no licences or authorisations for use of any kind in regard to its industrial and intellectual property rights or any other property or right linked to the website, the services or the contents.

The contents of this website may not be reproduced in full or in part without citing their provenance and without first requesting express consent. Any unauthorised use of the information contained on this website and any harm caused to the intellectual and industrial property rights of EUSKALDUNA will be grounds for the bringing of such actions as may be relevant and, as the case may be, for claims in regard to liability arising from such actions.

3. Terms and conditions of use

This website was created by EUSKALDUNA for purposes of information, for personal use free of charge.

a) Lawful use

As the user of this website and its services, you undertake to comply with the legislation and usage in regard to data traffic and to refrain from using the site or its services for purposes or with effects which are unlawful or harmful to the rights and interests of third parties, or which may in any way damage, render unusable, overload or deteriorate the site and its services or prevent the normal use and enjoyment by other users of the site and its services. Any breach of that undertaking will result in your becoming answerable to EUSKALDUNA and to third parties for any damage that may be caused by the said breach.

b) No assurances in regard to errors

EUSKALDUNA does not guarantee error-free access to the website or the absence of errors in its contents; any quotes or reproductions taken from official publications are reproduced for information purposes only and the publication in the relevant official source or gazette must be considered as the valid version.

c) Availability of service

EUSKALDUNA reserves the right to change or update the information contained on its website or the configuration or presentation of same at any time without prior notice.

EUSKALDUNA gives no assurances as to the availability or continuity of the operation of the website and its services. When reasonably possible, advance warnings will be given of any breaks in the operation of the site and its services.

EUSKALDUNA assumes no liability for damages of any kind that may arise due to the unavailability or lack of continuity of the website and its services, to any fraudulent use that users may have attributed to the site or its services, to failures of the site or its services, in particular but not exclusively to failures in the accessing of the various pages from which services are provided.

4. Liability for the use of the information on the site

You as the user declare that you are aware of and agree to the fact that you use the website, the services and the contents solely under your own liability. Access to the website and any use made of information thereon and contents thereof will be the sole liability of the accessing party. EUSKALDUNA accepts no liability for any consequences or damage that may arise from access to or use of the information or from the application of same in support of any personal or corporate opinion or decision. EUSKALDUNA accepts no liability arising from any connection to or for the content of third-party links to which the website may make reference.

5. Protection of personal data

EUSKALDUNA respects the privacy of users and the secrecy and security of personal data as provided for in the legislation applicable on matters of data protection, to wit Regulation 2016/679 of the European Parliament and the Council of 27 April 2016 and the regulations for the implementation thereof; the necessary technical and organisational measures have been adopted to prevent any loss, misuse, alteration, unauthorised access and theft of the personal data provided, given the state of the art, the nature of the data and the risks to which they are exposed.

When personal data need to be provided in order to access a service offered by Euskalduna or to carry out an activity, those data will be processed on the basis of the various bases for lawfulness set out in Article 6.1 of the Regulations.

– Customers & suppliers: Performance of a contract. Compliance with obligations in law

– Personnel/HR management: Performance of a contract. Compliance with obligations in law

– Management of the Board of Directors: Consent of the data subject. Public interest

– Job pool management: Implementation of pre-contractual measures and consent of the data subject.

– Rental/ authorisation to use venues and carrying out of events: Performance of a contract

– Ticket sales Performance of a contract

– Dissemination: Consent of the data subject.

– Management of contacts: Lawful interest

– Access control: Lawful interest

– Video-surveillance: Public interest

– Legal proceedings: Lawful interest

– Incoming & outgoing correspondence & telephone calls: Lawful interest

– Management of suggestions, complaints & claims: Lawful interest

Details of processing can be found in the section on transparency: Registration of personal data processing operations

Personal data will only be processed for the furtherance of the links of data subjects with our company, and will only be disclosed to third parties for that purpose (including services ancillary to the main activities of EUSKALDUNA handled by service providers such as consultancy and IT services, website housing, etc.) and in compliance with the  obligations in law associated with the link between the data subject and EUSKALDUNA.

Such personal data will be held for so long as the link between the data subject and EUSKALDUNA remains in place, and in any event for the periods laid down for compliance with obligations in law arising from the said link.

The privacy policy of EUSKALDUNA guarantees the following rights of data subjects:

          The right to access their personal data to learn which of them are being processed and how.

          The right to rectify any inaccuracy in their personal data.

          The right to have their personal data deleted when possible.

          The right to request the restricting of the processing of their personal data when the accuracy, lawfulness or need for data processing may be questionable, in which case the data may still be held for the purposes of filing or defending against complaints.

          The right to object to the processing of their personal data when the basis for the lawfulness of processing on our part is lawful interest. EUSKALDUNA will cease to process their data unless there is a prevailing legal interest or processing is for filing or defending against complaints.

          The right of portability of data when the lawfulness of processing on our part is based on a contractual relationship or on consent.

          The right to withdraw consent given to EUSKALDUNA.

Data subjects may exercise these rights:

– by writing via ordinary mail to EUSKALDUNA at Avenida Abandoibarra, 4, 48011  Bilbao or by e-mail at

– by contacting the Data Protection Officer of SEED CAPITAL BIZKAIA:  Jefatura de la Sección de Asesoramiento Jurídico, Seguridad de la información y Protección de datos [“Head Office of the Legal Advisory, Information Security & Data Protection Unit”], which is attached directly to the Gabinete de Modernización, Buen Gobierno y Transparencia [“Office for Modernisation, Good Governance & Transparency”] of the Provincial Council of Bizkaia.

If a data subject considers that his/her rights have not been duly met, he/she may also file a complaint with the Spanish Data Protection Agency ( and the Basque Data Protection Agency (

By providing their personal details and accepting this disclaimer and privacy policy, users give consent to the use of their data on the terms indicated herein.

6. Applicable legislation and jurisdiction

The use of this website is governed by Spanish and European Union legislation. Any disputes that may arise concerning the construal of these terms and conditions will be settled by the courts of the place where you, the user, are registered as resident.

7. Cookie policy

This website uses cookies when users browse its pages. The cookies used by this website are files sent to a browser by a web server to record the activities of users on the website and help make browsing smoother and more personalised. You, the user, can configure your browser to prevent the entry of cookies, to block them or, as the case may be, to delete them. It is not necessary for you to authorise the installation of cookies sent by the website in order for you to use the site.

The web servers of the site also automatically detect the IP address and the name of the network used by you as a user. All this information is recorded on an activity file on the server, which enables the data to be processed subsequently in order to obtain statistical measurements so as to learn the number of hits on pages, the number of visitors, etc.


Name of cookie Duration Description
_ga 2 years Used to distinguish between users.
_gat 10 minutes Used to limit the percentage of requests.
_hjIncludedInSample 1 year An analytical cookie, generated by Hotjar, that uses it to discover if users are included in the sample of funnels.



Website monitoring

As well as its own monitoring systems, this website uses statistical tools based outside the portal, hosted on servers belonging to the owner and Google Analytics, a website analysis service provided by Google, Inc, a company based in Delaware (USA) whose headquarters is at the following address:

1600 Amphitheatre Parkway
Mountain View, California
CA 94043 EE UU


Google Analytics uses cookies to help the website analyse how it is used by users. The information generated by cookies concerning website use, including your IP address, is transmitted directly to and filed by Google on its servers in the United States of America. Google uses this information on our account in order to follow users of the website, compiling activity reports and providing other services linked to the activities of the site and with Internet use.

Further information on Google Analytics:

Google may transmit the said information to third parties when required to do so by law, or when those third parties process the information on behalf of Google.

Google will not associate your IP address with any other data available to it.

By using this website, you consent to the processing of this information by Google as and for the purposes above indicated.

You may deny consent for the processing of your data or information by refusing the use of cookies. To do so, select the appropriate configuration on your browser. However, you are informed that this may result in your being unable to use all the functions of this website.