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PALACIO EUSKALDUNA-EUSKALDUNA JAUREGIA (hereinafter called EUSKALDUNA), in compliance with current legislation on the protection of personal data (EU Regulation 679/16 and other regulations for its implementation) and with the regulations in place on the information society and e-commerce (Act 34/2002 of 11 July), hereby informs you of these general terms and conditions of use, which apply to all operations carried out via the website

1. Legal data/information

PALACIO EUSKALDUNA-EUSKALDUNA JAUREGIA, S.A., with registered office in: Avenida Abandoibarra, 4, 48011 Bilbao with FIN: A48589360 and registered in the Mercantile Register of Bilbao, being the owner of the, domain duly registered in the Mercantile Register of Bilbao, in accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce. 

Tel. nº: 944035000


2. Intellectual property

The intellectual property rights of the website, as well as its different contents are the property of EUSKALDUNA.

It is strictly prohibited to modify this website by any means.

 EUSKALDUNA assumes no liability that may result from unauthorised tampering or alterations. EUSKALDUNA does not grant any licence or authorisation for any type of use of its intellectual and industrial property rights or on any other property or right related to the website, its services or contents.

Total or partial reproduction of the contents of this website without citing the source or without requesting express authorisation to do so is prohibited. Any unauthorised use of the information contained on this website, as well as the damage caused of the intellectual and industrial property rights of EUSKALDUNA will give rise to the appropriate action and, when applicable, to claims for any liability deriving from such action.

3. Conditions of use

This website has been created by EUSKALDUNA, for informational purposes for your free and personal use.

a) Lawful use

The user of this website and its services undertakes to use it in accordance with the laws and traffic uses, and will refrain from using the website and its services for illicit purposes or effects or that adversely affect the rights and interests of third parties, or that any way may damage, render useless, overload or deteriorate the website and its services or prevent the normal use or enjoyment of the website and its services by other users. Those who breach this obligation shall be liable, against EUSKALDUNA and against third parties, for any damages that may be caused as a result of breaching said obligation.

b) Guarantee of errors

EUSKALDUNA does not guarantee the non-existence of errors in accessing the website, or its contents; if any publications of an official nature are quoted or copied, said reproduction shall be considered merely informative and for all intents and purposes the valid publication shall considered be the one published in the official gazette or bulletin or relevant official source.

c) Service availability

EUSKALDUNA reserves the right to make any changes and updates of the information contained on its website or configuration or presentation at any time and without prior notice.

EUSKALDUNA does not guarantee the availability and continuity of the website and its services. When this is reasonably possible, there will be a forewarning of interruption to the functioning of this website and its services. 

EUSKALDUNA excludes all liability for damages of whatever nature that might be attributable to the lack of availability or continuity of the functioning of this website and its services, the defrauding of usage that users may have attributed to the website and its services, and in particular, although not exclusively, any failure in accessing different web pages or those from which the services are rendered.

4. Responsibility for the use of the information contained

The user acknowledges and voluntarily accepts that the use of the website, its services and contents, in any case, under his/her sole and exclusive responsibility. Both access to the website and the use made of the information contained therein is the exclusive responsibility of the user. EUSKALDUNA shall not be held liable for any consequence, loss or damage that may result from said access or use of information, nor for its application when supporting any opinion or personal or business decision. EUSKALDUNA accepts no responsibility derived from the connection or contents of links to third parties referred to on the website.

5. Protection of personal data

EUSKALDUNA respects the privacy of users and the confidentiality and security of the personal data, in accordance with applicable legislation on data protection, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR), and of Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPDGDD), having adopted the necessary technical and organisational measures to prevent the loss, misuse, alteration, unauthorised access and theft of the personal data provided, taking into account the state of the technology, the nature of the personal data, and the risks to which they are exposed.

In those cases where the provision of personal data is required in order to access any of the services offered by Euskalduna, or to perform your activity, the processing of such data will be based on the lawfulness of Art. 6.1 of the GDPR: 


– Client and supplier management: Execution of a contract. Compliance with the legal obligation: 

– Management of contractors, sub-contractors and suppliers: Execution of a contract. Compliance with the legal obligation; 

– Human resource management: Execution of a contract. Compliance with the legal obligation;

– Management of the Board of Directors: Compliance with a legal obligation; 

– Management of selection processes: Execution of precontractual measures and consent of the party concerned;

– Rent/ use of rooms and holding events: Execution of a contract;

– Ticket sales: Execution of a contract;

– Dissemination activities including audiovisual equipment: Content of the party concerned; 

– Contact management: Legitimate interest;

– Access control and video surveillance:  Public interest;

– Legal File management: Execution of a contract in which the person concerned is part of and compliance with a legal obligation;

– Inbound and outbound correspondence and telephone assistance: Compliance with a legal obligation;

– Management of complaints, suggestions and claims: Compliance with a legal obligation; 

You may check the details of this processing in our transparency section: Registration of personal data processing operations

Personal data will only be processed for the purpose of fulfilling the relationship which links you to our company, and will only be given to third parties in order to fulfil said purpose (including accessory services to the main activity of EUSKALDUNA rendered by suppliers, such as consulting and IT services, website hosting, etc.), and in order to comply with the legal obligations associated to the relationship linking the person concerned with EUSKALDUNA. 

Said personal data will be kept while the relationship linking the person concerned with EUSKALDUNA lasts, and in any case within the timelines established in order to fulfil the legal obligations resulting from said relationship.

In any case, EUSKALDUNA’s privacy policy entitles the person concerned to exercise his/her rights:

 Right to access his/her personal data in order to know which data are being processed and the processing operations being carried out with these; 

 Right to rectify any inaccurate personal information;

 Right to delete their personal data, whenever possible;

 Right to request the restriction of personal data processing when the accuracy, legality or the need for data processing proves uncertain, in which case, we may store the data in order to exercise or defend the claims. 

 Right to object to the processing of your personal data, when the legal basis authorises the processing is of compelling legitimate interest. EUSKALDUNA will stop processing your data unless there is a compelling legitimate interest or for making, exercising or defending claims.

 Right to the portability of your data, when the legal basis that authorises the processing is the existence of a contractual relationship or your consent.

 Right to revoke the consent granted to EUSKALDUNA.

You may exercise said rights:

– by ordinary mail addressed to EUSKALDUNA, Avenida Abandoibarra, 4, 48011  Bilbao – you may also file a claim to the data protection delegate (to Diputación Foral de Bizkaia, Gran Vía, 25 – 48009, Bilbao), who will process your resolution in Euskalduna Jauregia-Palacio Euskalduna, S.A., or before the Spanish Data Protection Agency  (

 In those cases where the legal basis legitimising the processing of your data is your consent, you may withdraw the consent provided at any time by contacting PALACIO EUSKALDUNA. 

6. Applicable law and jurisdiction

The use of this website is governed by Spanish and European Union law. Any dispute arising over the interpretation of these conditions will be resolved by the courts of the user’s place of residence. 

7. Cookie policy

This website uses cookies when users browse its pages. The cookies used by this website are files sent to a browser by a web server to record the activities of users on the website and help make browsing smoother and more personalised. You, the user, can configure your browser to prevent the entry of cookies, to block them or, as the case may be, to delete them. It is not necessary for you to authorise the installation of cookies sent by the website in order for you to use the site.

The web servers of the site also automatically detect the IP address and the name of the network used by you as a user. All this information is recorded on an activity file on the server, which enables the data to be processed subsequently in order to obtain statistical measurements so as to learn the number of hits on pages, the number of visitors, etc.


Name of cookie Duration Description
_ga 2 years Used to distinguish between users.
_gat 10 minutes Used to limit the percentage of requests.
_hjIncludedInSample 1 year An analytical cookie, generated by Hotjar, that uses it to discover if users are included in the sample of funnels.



Website monitoring

As well as its own monitoring systems, this website uses statistical tools based outside the portal, hosted on servers belonging to the owner and Google Analytics, a website analysis service provided by Google, Inc, a company based in Delaware (USA) whose headquarters is at the following address:

1600 Amphitheatre Parkway
Mountain View, California
CA 94043 EE UU


Google Analytics uses cookies to help the website analyse how it is used by users. The information generated by cookies concerning website use, including your IP address, is transmitted directly to and filed by Google on its servers in the United States of America. Google uses this information on our account in order to follow users of the website, compiling activity reports and providing other services linked to the activities of the site and with Internet use.

Further information on Google Analytics:

Google may transmit the said information to third parties when required to do so by law, or when those third parties process the information on behalf of Google.

Google will not associate your IP address with any other data available to it.

By using this website, you consent to the processing of this information by Google as and for the purposes above indicated.

You may deny consent for the processing of your data or information by refusing the use of cookies. To do so, select the appropriate configuration on your browser. However, you are informed that this may result in your being unable to use all the functions of this website.